At Only 1 Auto Glass, we get dozens of questions about our auto glass replacement and windshield repair services every day. If you need your auto glass serviced and are considering coming to our shop, check out the following list of our most frequently asked questions, so you know what to expect.


1. How Do I Know if I Need a Rock Chip Repair or a New Windshield?

Not every rock chip or cracked windshield can be repaired. A variety of factors influence your options, including the length of any cracks, how deep the crack is, and if the windshield contains electronics.


For more information on the types of windshield damage that can typically don’t require a replacement, check out What Types of Windshield Damage Are Eligible for Repair?


2. Where Can I Find Only 1 Auto Glass?

Our main St. Paul location is at 2001 McMenemy Street in Maplewood, MN, but we also have 12 other satellite locations. To make it easier, our mobile fleet will even come to you! You are never far away from Only 1 Auto Glass.


Check out our list of locations to find the shop that’s nearest you.


3. Do You Accept Auto Insurance?

Of course! We will also work directly with your insurance agent to make the claims process easier and to ensure you get the coverage you’re entitled to.


4. How Much Do You Charge for Auto Glass Repair Estimates?

We never charge for estimates. Bring your vehicle to us or request a quote online to get your estimate started.


We’d also like to caution you against going to an auto glass repair shop that does charge for service estimates. Free quotes are standard among high-quality shops in our industry, so if you’re asked to pay for a quote, chances are you’re dealing with a shady shop. 


5. Why Should I Choose Only 1 Auto Glass For Auto Glass Repair or Replacement?

Of course, we think there are many reasons to choose our team, including the fact that we’re members of the National Glass Association. We’re also registered with The Auto Glass Safety Council and hold accreditation and a long-standing A+ rating with the Better Business Bureau. Our team has over 200 years of combined experienced in auto glass repair and replacement and our company is employee owned.


6. Approximately How Much Does a Windshield Replacement Cost?

Windshield replacement costs can vary widely depending on the make and model of your car. If you have a newer-model vehicle that needs ADAS calibration in addition to the replacement, that service will cost extra. If you’re using insurance, your total cost will depend on your coverage and deductible.


To get an idea of what you can expect to pay, you can get a free estimate by stopping into one of our convenient locations. You can also give us a call to schedule your quote or fill out the free estimate form on our website.


7. What Are Your Hours?

We are open Monday through Friday from 7:30 am to 5:30 pm, and Saturdays from 7:30 am to 2:00 pm. We also maintain a 24-hour, after-hours call service, so you can call our shop if you need to at any time, day or night.


8. Are You a Green Company?

When we replace a windshield, we place the damaged glass into a separate dumpster. That waste is then delivered to an environmentally safe facility. This material is then tested and recycled into asphalt roads. We also recycle all of our urethane tubes, cardboard, and paper shipping containers. As a company, we do our best to be as eco-friendly as possible.


9. What Services Do You Offer?

We can repair or replace any of the windows your vehicle has. But, to get a bit more specific, we provide:


●        Windshield chip and crack repair

●        Rear window chip repair

●        Windshield replacement

●        Rear window replacement

●        Side window replacement


10. How Long Does a Chip Repair Take?

We can complete a simple chip repair in as little as 30 minutes; however, the time required really depends on the severity of the damage and the shape of the chip.


If you don’t have time to sit at the shop for half an hour or so, we can schedule a mobile repair rather than in-shop service and get the job done while you’re at work or at home. That way, you don’t have to inconvenience yourself at all!


11. Do You Warranty Your Work?

Yes, we do. We will stand behind your window replacement repair or replacement for as long as you own your car, and this includes rock chip repairs! If a rock chip we repair ever expands, we will take care of it at no cost to you. If you ever experience an issue with a replacement or repair we have performed, let us know, and we’ll do our best to make it right!


Check out Understanding Auto Glass Repair Warranties: What You Need to Know for more information.


12. Do I Need to Be Careful After Getting a Windshield Replacement?

Yes. You’ll need to be extra cautious with your new windshield for at least a couple of days to allow the sealant and resin to cure properly. To learn more about how to care for your windshield replacement, check out Just Got a New Windshield? Aftercare Tips to Make Your Investment Last.


If you have a question we didn’t cover here, check out these common questions about auto glass repair and replacement for more general info about auto glass service. 


Need Auto Glass Repairs in the Twin Cities?

If you’re in the market for a quality auto glass repair team that stands behind their work, look no further than our team at Only 1 Auto Glass. Give us a call today at 651-789-1111 to schedule an estimate or discuss your auto glass repair or replacement needs!